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500-440 Exam Questions & Answers

Exam Code: 500-440

Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)

Updated: Jun 25, 2023

Q&As: 93

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Practice These Free Questions and Answers to Pass the Cisco Unified Contact Center Enterprise Specialist Exam

Questions 1

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A. SIP REFER label and SigDigits

B. SIP REFER with ICM router requery

C. SIP REFER with ICM script Send To VRU node

D. SIP REFER with custom SIP header

E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

F. SIP REFER with ECC variable user.sip.transfer

Show Answer
Questions 2

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

A. SIP call control messages

B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

C. service control

D. device and call monitoring

E. subscription control

F. device and call control

Show Answer
Questions 3

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

A. fully qualified domain name of the servers

B. physical MAC address of the NIC card from the Cisco Finesse servers

C. Certificate Signing Request

D. IP address of server

E. system ID of the server

Show Answer
Questions 4

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

A. An active-standby scheme

B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)

C. Either Mode (active-active or active-standby) with Nexus 1000v

D. An active-active non-failover ride scheme

Show Answer
Questions 5

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

A. load balancing outbound calls

B. secure communication using flow around mode

C. normalize SIP messages using SIP profiles

D. Silent Monitor inbound voice calls

E. record calls by forking the media

Show Answer

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