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500-440 Exam Questions & Answers

Exam Code: 500-440

Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)

Updated: Jun 25, 2023

Q&As: 93

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Practice These Free Questions and Answers to Pass the Cisco Unified Contact Center Enterprise Specialist Exam

Questions 1

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

A. Preview dialing mode

B. Direct Preview dialing mode

C. Progressive dialing mode

D. Predictive dialing mode

E. Callback mode

Show Answer
Questions 2

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

A. fully qualified domain name of the servers

B. physical MAC address of the NIC card from the Cisco Finesse servers

C. Certificate Signing Request

D. IP address of server

E. system ID of the server

Show Answer
Questions 3

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

A. An active-standby scheme

B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)

C. Either Mode (active-active or active-standby) with Nexus 1000v

D. An active-active non-failover ride scheme

Show Answer
Questions 4

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

A. load balancing outbound calls

B. secure communication using flow around mode

C. normalize SIP messages using SIP profiles

D. Silent Monitor inbound voice calls

E. record calls by forking the media

Show Answer
Questions 5

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. reporting ports

B. estimated wait times

C. PSTN gateway trunks

D. agents

E. IVR ports

Show Answer More Questions

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