500-443 Exam Questions & Answers

Exam Code: 500-443

Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Updated: Mar 24, 2024

Q&As: 60

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Practice These Free Questions and Answers to Pass the Cisco Unified Contact Center Enterprise Specialist Exam

Questions 1

What are two ways to access UCCE/PCCE Servers? (Choose two.)

A. ICA

B. Web browser to access Web Administration tool

C. RAW

D. Secure Shell (SSH) v1

E. Microsoft RDP

Show Answer
Questions 2

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

A. drfSchedule.xml

B. drfDevice.xml

C. drfDeviceProfle.xml

D. drfPlatform.xml

E. drfSystem.xml

Show Answer
Questions 3

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

A. Run VRU Node

B. Send to VXML

C. GS,Server,V

D. Send to VRU

E. CUCM

Show Answer
Questions 4

How is Mobile Agent implemented?

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

Show Answer
Questions 5

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

A. Update

B. Create

C. Add

D. Subtract

E. Replace

Show Answer

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