Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
Updated: Mar 24, 2024
Q&As: 60
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What are two ways to access UCCE/PCCE Servers? (Choose two.)
A. ICA
B. Web browser to access Web Administration tool
C. RAW
D. Secure Shell (SSH) v1
E. Microsoft RDP
What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)
A. drfSchedule.xml
B. drfDevice.xml
C. drfDeviceProfle.xml
D. drfPlatform.xml
E. drfSystem.xml
Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)
A. Run VRU Node
B. Send to VXML
C. GS,Server,V
D. Send to VRU
E. CUCM
How is Mobile Agent implemented?
A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.
C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
What are two operations supported by the Agent Bulk Import Tool? (Choose two.)
A. Update
B. Create
C. Add
D. Subtract
E. Replace
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