Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A. dbagent

B. opcs

C. ccagent

D. mds

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 100 ms, 3 heartbeats

B. 100 ms, 5 heartbeats

C. 400 ms, 3 heartbeats

D. 400 ms, 5 heartbeats

E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

With Courtesy Callback, what does it mean to have a value “0” in Maximum Callbacks Per Calling Number?

A. Courtesy Callbacks start when “0” calls are in the queue.

B. No Courtesy Callbacks are allowed.

C. Callbacks have been temporarily suspended for dialed number.

D. Any number of callbacks are allowed.

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.

Which two statements describe the functionality of the Administrative script? (Choose two.)

A. transfers a call to IVR as a part of IVR campaign

B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls

C. controls a percentage of agents to be used in a campaign skill group

D. reserves agents for specific outbound campaign

E. enables and disables skill group for an outbound campaign

Which option lists what the Security Wizard configures with Cisco UCCE?

A. Windows Firewall and IPsec configuration

B. VPN configuration and IPsec configuration

C. Windows Firewall and SQL hardening

D. IPsec configuration and anti-virus exception