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500-442 Exam Questions & Answers

Exam Code: 500-442

Exam Name: Administering Cisco Contact Center Enterprise (CCEA)

Updated: Apr 20, 2024

Q&As: 60

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Practice These Free Questions and Answers to Pass the Cisco Unified Contact Center Enterprise Specialist Exam

Questions 1

How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Show Answer
Questions 2

What are two default CCB VXML applications that could be modified? (Choose two.)

A. CallbackEntry

B. cvp_ccb-vxml.tcl

C. Callback Engine

D. BillingQueue

E. CallbackQueue

Show Answer
Questions 3

What are two possible Outbound Dialing Modes? (Choose two.]

A. Direct Predictive Mode

B. Preview Mode

C. Progression Mode

D. Accept Mode

E. Predictive Mode

Show Answer
Questions 4

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Show Answer
Questions 5

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

A. the file format is mp3

B. G711 mu-law or a-law

C. G729

D. the max file size is 40 MB

E. the file format is wav

Show Answer

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