Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.

Which service must be restarted for changes to take effect?

A. Cluster Manager

B. System Application Agent

C. Cisco DB

D. Cisco Tomcat

E. Cisco Dirsync

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A. dbagent

B. opcs

C. ccagent

D. mds

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A. The system stops routing calls because it cannot function without a private network.

B. The private network data is rerouted automatically over the visible network.

C. Both call routers go active and attempt to split the system until the private network is restored.

D. The system continues to operate but with only one call router in simplex mode.

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.

Which two statements describe the functionality of the Administrative script? (Choose two.)

A. transfers a call to IVR as a part of IVR campaign

B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls

C. controls a percentage of agents to be used in a campaign skill group

D. reserves agents for specific outbound campaign

E. enables and disables skill group for an outbound campaign

Which option lists what the Security Wizard configures with Cisco UCCE?

A. Windows Firewall and IPsec configuration

B. VPN configuration and IPsec configuration

C. Windows Firewall and SQL hardening

D. IPsec configuration and anti-virus exception