A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.

Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

A. Text Block

B. HTTP Action

C. Text Area

D. Select

E. Multi-select

A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.

Low or Medium priority cases should display case data and an Update Account Info action. High priority cases should include a red border, an alert notification, and an Escalate action.

What is the most efficient way to meet these requirements?

A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.

B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.

C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts? Choose 2 answers

A. They future-proof your front end design.

B. They can retrieve Salesforce data from multiple objects faster.

C. They combine multiple actions into a single server call.

D. They enable better usability in digital interactions.

A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

A. Conditional View

B. Flyouts

C. State

D. Styling

A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.

Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers

A. Verify a transaction

B. Request higher limit

C. View credit score history

D. View statements

E. Make a payment