LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.

The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause

the cash machine to jam.

LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.

Which is the BEST performance measure for the task Maintain cash machine level's?

A. No orders to the cash processing center should be for cash to be used by the back tills.

B. 100% of cash orders must be delivery by 3pm the same day.

C. 100% of cash machine notes must be new notes.

D. No cash machine outages are experienced due to insufficient cash or poor quality notes.

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk,

giving the dates and times required.

The event name is Email

A. Request deposit

B. Check customer details

C. Book hall

D. Check hall availability

What is NOT clear from the following fragment of a business process model?

A. The payment is required before the coffee is made.

B. The initiating business event is Order Coffee.

C. The cashier instructs the barista.

D. The barista gives the coffee to the customer

A company has the following issue to consider:

A- The way staff interact with customers

B- The image it wishes to portray

C- The price of competing products.

D- The margin that it aims to make.

A. b and c

B. a and c

C. a and b

D. b and d

A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

1.

Details of the booking are recorded on the club's computer system;

2.

A new hooking record is created (manual record).

3.

The amount of the deposit taken is recorded on the booking record (manual record);

4.

The staff member records the booking on a planning chart (manual record),

5.

An electronic booking confirmation is automatically sent to the customer,

6.

A copy of the booking record is sent to the club manager (manual record)

How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

A. Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.

B. All steps will be shown as separate tasks

C. All steps will be included within one single task

D. Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task