As part helps disadvantaged child, It works in partnership with local education authorities and health services to supported those children who need it most. The charity has 5 trustees, 27 full-time employees and 33 volunteers.

As what will the volunteers be shown on an organsation model of the charity?

A. Part of the environment.

B. Supplier

C. Customer

D. Process

A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

A. Clarities who reports to who in the finance department

B. Shows how the finance department interacts with other departments

C. Illustrates how processes work from beginning to end

D. Explains how the finance department reacts to external events

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk,

giving the dates and times required.

The event name is Email

A. Request deposit

B. Check customer details

C. Book hall

D. Check hall availability

What is NOT clear from the following fragment of a business process model?

A. The payment is required before the coffee is made.

B. The initiating business event is Order Coffee.

C. The cashier instructs the barista.

D. The barista gives the coffee to the customer

A company has the following issue to consider:

A- The way staff interact with customers

B- The image it wishes to portray

C- The price of competing products.

D- The margin that it aims to make.

A. b and c

B. a and c

C. a and b

D. b and d