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CIS-ITSM Exam Questions & Answers

Exam Code: CIS-ITSM

Exam Name: Certified Implementation Specialist - IT Service Management

Updated:

Q&As: 113

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Practice These Free Questions and Answers to Pass the ServiceNow Certifications Exam

Questions 1

Consider the above trigger intended to assign the Account to the manager of the Account's region. Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Use a Map to cache the results of the Region__c query by Id.

B. Move the Region__c query to outside the loop.

C. Remove the last line updating accountList as it is not needed.

D. Use a Map accountMap instead of List accountList.

Show Answer
Questions 2

Which of the following users has the permission to close an incident? (Choose two.)

A. None of the listed answers

B. Itil Admin

C. Itil User

D. Incident Manager

E. Incident caller

Show Answer
Questions 3

Which of these are included in problem management investigation and diagnosis activities?

A. Implementing a change request

B. Prioritizing and categorizing the problem

C. Conducting a root cause analysis

D. Obtaining problem manager approval

Show Answer
Questions 4

When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.

A. True

B. False

Show Answer
Questions 5

Which of the following represents how Knowledge Management subscriptions and article versioning are enabled?

A. Customizations to Knowledge Management

B. Features are enaled by default in baseline Jakarta instances

C. Knowledge Base setting on each Knowledge Base

D. Activation of the Knowledge Management Advanced Plugin

Show Answer

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