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CIS-ITSM Exam Questions & Answers

Exam Code: CIS-ITSM

Exam Name: Certified Implementation Specialist - IT Service Management

Updated: May 03, 2024

Q&As: 113

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Practice These Free Questions and Answers to Pass the ServiceNow Certifications Exam

Questions 1

Consider the above trigger intended to assign the Account to the manager of the Account's region. Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Use a Map to cache the results of the Region__c query by Id.

B. Move the Region__c query to outside the loop.

C. Remove the last line updating accountList as it is not needed.

D. Use a Map accountMap instead of List accountList.

Show Answer
Questions 2

What is the optimal technique a developer should use to programmatically retrieve Global Picklist options in a Test Method?

A. Use the Schema namespace.

B. Use a static resource.

C. Perform a callout to the Metadata API.

D. Perform a SOQL Query.

Show Answer
Questions 3

Requirements gathered in workshops should be validated against scope before adding them to the backlog.

A. True

B. False

Show Answer
Questions 4

Which of these are included in problem management investigation and diagnosis activities?

A. Implementing a change request

B. Prioritizing and categorizing the problem

C. Conducting a root cause analysis

D. Obtaining problem manager approval

Show Answer
Questions 5

When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.

A. True

B. False

Show Answer More Questions

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