Which feature effectively allows you to "lock" the converted amount on closed opportunities?

A. Locale

B. Company Profile

C. Multi-currency

D. Advanced Currency Management

E. None of the above

Define the Matrix Report.

A. Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components.

You cannot delete a product that is used on an opportunity

A. True

B. False

Sales representatives at Universal Containers often schedule in -person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings In the Account, Contact, or

Opportunity page layouts, as well as adding this data to reports.

Which method should a System Administrator use to solve this business request?

A. Have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities.

B. Add a new value to the Type field on Tasks used for Accounts. Contacts, and Opportunities.

C. Add a new value to the Type field on Accounts. Contacts, and Opportunities.

D. Have the user manually enter the meeting details in the Account Comments.

The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

A. Validation Rule

B. Case Auto-Response Rule

C. Sharing Rule

D. Workflow Rule