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33810X Exam Questions & Answers

Exam Code: 33810X

Exam Name: Avaya Aura Contact Center Solution Design Exam

Updated: Apr 25, 2024

Q&As: 48

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Practice These Free Questions and Answers to Pass the ACDS Exam

Questions 1

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach. Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)

A. One-X Agent

B. Multimedia Contact Server only

C. Voice and Multimedia Contact Server without Avaya Media Server

D. Voice and Multimedia Contact Server with Avaya Media Server

E. Voice Contact Server only

Show Answer
Questions 2

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A. Contact Center Server Utility

B. Contact Center Orchestration Designer

C. Contact Center Manager Administrator

D. Contact Center Manager Multimedia Administrator

Show Answer
Questions 3

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

A. Manager

B. Administrator

C. Supervisor

D. Agent

Show Answer
Questions 4

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya IXTM Workforce Engagement

B. Avaya Control Manager

C. Avaya IXTM Workspaces

D. Avaya Breeze Platform

Show Answer
Questions 5

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A. Task Flow Executor (TFE)

B. Telephony Services Manager (TSM)

C. SIP Gateway Manager (SGM)

D. Telephony Services Manager (TSM)

Show Answer More Questions

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