Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Updated: Apr 08, 2024
Q&As: 48
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An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
A. It proposes, communicates, and agrees upon the detailed solution.
B. It documents the details, and quantifies the cost.
C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D. It is the final Invoice that serves as the formal contract acknowledgement.
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
A. Contact Center Server Utility
B. Contact Center Orchestration Designer
C. Contact Center Manager Administrator
D. Contact Center Manager Multimedia Administrator
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A. Manager
B. Administrator
C. Supervisor
D. Agent
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
A. Voice Mail
B. Instant Messaging
C. Short Message Service
D. Web Communication
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A. Task Flow Executor (TFE)
B. Telephony Services Manager (TSM)
C. SIP Gateway Manager (SGM)
D. Telephony Services Manager (TSM)
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