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37820X Exam Questions & Answers

Exam Code: 37820X

Exam Name: 37820X - Avaya Midsize Solution Design

Updated: Mar 18, 2024

Q&As: 65

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Practice These Free Questions and Answers to Pass the ACDS Exam

Questions 1

What is the VantageTM Voice Assistant?

A. An optional licensed feature for any Vantage device

B. A Vantage application from the Apple app store

C. A Vantage application for the K155

D. A Vantage application from the Google Play store

Show Answer
Questions 2

With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A. They can have direct online video calling but no video conferences.

B. They can host online video conferences with a maximum of 5 participants.

C. They can host online video conferences with a maximum of 15 participants.

D. They can host online voice conferences with a maximum of 15 participants.

Show Answer
Questions 3

Midsize businesses face common market trends and needs related to different aspects such as workforce

or cloud communications.

Which characteristic is an example of a workforce midsize segment trend?

A. Employees want access to tools to be more self-sufficient.

B. Employees are requesting company provided mobile devices.

C. The number of users outside of the office is increasing.

D. More tech savvy workers are working in the midsize segment.

Show Answer
Questions 4

Refer to the Scenario: HandH Ticket.

The HandH Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura? In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.

B. The IP Office can be virtualized in either a Nutanix or a VMware environment.

C. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.

D. IP Office uses many of the same components and applications such as SBCE and System Manager.

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Questions 5

Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A. To IP Office and anchored In IP Office: A-6

B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

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