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3312 Exam Questions & Answers

Exam Code: 3312

Exam Name: Avaya Aura Contact Center Administration Exam

Updated: Apr 19, 2024

Q&As: 66

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Practice These Free Questions and Answers to Pass the ACSS-3300 Exam

Questions 1

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

A. The user would not be able to access the Audit Trail from the Launchpad.

B. The user would not be able to acquire Control Directory Numbers (CDN).

C. The user would not be able to create new administrative users.

D. The user would not be able to configure new agents.

Show Answer
Questions 2

A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

Which three tasks can be configured using this tool? (Choose three.)

A. assignments

B. skillsets

C. script variables

D. threshold classes

E. presentation classed

Show Answer
Questions 3

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management agent.

Which three features can be assigned to a Contact Center Management agent? (Choose three.)

A. Skillsets.

B. Activity Code

C. Call Presentation Class

D. Control Directory Number (CDN)

E. Threshold Class

Show Answer
Questions 4

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

What are the limitations of creating global and call variables?

A. maximum 200 global variables, no stated maximum to call variables

B. maximum 100 global variables, maximum 100 call variables

C. no stated maximum to global variables, maximum 500 call variables

D. maximum 1000 global variables, maximum 300 call variables

Show Answer
Questions 5

The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?

A. Anchor Block

B. Logic Block

C. Reference Block

D. Anonymous Block

Show Answer

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