3313 Exam Questions & Answers

Exam Code: 3313

Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting Exam

Updated: Mar 18, 2024

Q&As: 63

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Practice These Free Questions and Answers to Pass the ACSS-3300 Exam

Questions 1

You created a user in Center Manager Administration (CCMA), but the user is not able to login as user

after mapping this account.

Which utility can user to verify what accounts have been created and mapped on the CCMA server?

A. Manager Administration > User accounts

B. CCMA > User agent

C. CCMA > User Logins

D. Manager Administration configuration > CCMA User Migration

Show Answer
Questions 2

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

Show Answer
Questions 3

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Show Answer
Questions 4

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A. Clear call from the utility and from Real-TIME Display Report.

B. Disconnect the call if one is present in the system.

C. View only those calls that are waiting in queue.

D. View all calls

Show Answer
Questions 5

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

A. The call is disconnected and you must refresh the Real-Time Display Report.

B. The call is removed from the utility and from the Real Time Display Report.

C. The call is removed from the utility but will remain on the Real-Time Display Report

D. The call is removed from the Real-Time Display Report and the call is disconnected.

Show Answer

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