A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing a record?

Choose 3 answers

A. Customer Links

B. Highlights Panel

C. Compact Layout

D. Tabs

E. List Views

Cloud kicks wants to incorporate human-centered design across its organization. Which two practices should be adopted?

A. Including Innovative ideas to showcase technology

B. Observing user behavior

C. Putting oneself in the situation of the end user

D. Creating requirements based business leaders' priorities

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or livechat. Which console navigation feature would NOT be relevant to the designer recommendation?

A. More than one detail item can be open at a time.

B. Multiple subtabs can be beneath a single parent record.

C. A split list of records and individual record detail can see on the same screen.

D. Service representatives with lower resolution monitors will have a better user experience.

During user interviews, a UX Designer discovers that the most common daily task for users is to lookfor and view commonly used reports using the global search bar.

What should be done to improve their experience?

A. Make the global search bar bigger on every page.

B. Update the Home page with access to commonly used reports.

C. Add the Daily Task component to the Home page.

D. Create a mood board to communicate the visual style of the UI.

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

A. A/B Testing

B. Full Recorded Interviews

C. Empathy Map

D. Heuristic Review