Exam Code: SIAMF
Exam Name: SIAMF EXIN BCS Service Integration and Management
Updated: Apr 29, 2024
Q&As: 40
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Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?
A. apply agile thinking
B. create a reporting framework
C. use qualitative and quantitative measures
During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?
A. Discovery and Strategy
B. Implement
C. Plan and Build
D. Run and Improve
Within SIAM, what does not support effective management of cross-functional teams?
A. clear goals and objectives
B. knowledge, data and information
C. roles and responsibilities
D. world class toolset
The service desk for a particular SIAM ecosystem is provided by an internal service provider. Who is responsible for managing the performance of the service desk against their service targets?
A. customer organization
B. internal service provider
C. retained capabilities
D. service integrator
Which process manages escalations regarding the performance of a service provider?
A. business relationship management
B. incident management
C. service level management
D. supplier management
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