Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?

A. Urgency value remains at 100, but other service level processing continues.

B. Service level processing is halted until the assignment is completed.

C. The user is notified that the maximum urgency value has been reached.

D. Urgency value continues to increment as configured.

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.

Select the case type relationship that satisfies the requirement.

A. Configure checkout request as a child case of hotel review.

B. Configure hotel review as a child case of the checkout request.

C. Configure hotel review as a parallel process to the checkout request.

D. Configure both checkout request and hotel review as top-level cases.

You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?

A. Enable email notifications on the case type.

B. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

C. Add a Send Email step to the case life cycle after the Approval step.

D. Configure a Collect Information step with read-only information, and then route the step to the customer.

You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.

How do you configure the case type to verify that the value of Date account opened is in the past?

A. Use a calendar control.

B. Use a pick list control.

C. Use a validation condition.

D. Use a when condition.