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ITIL-DITS Exam Questions & Answers

Exam Code: ITIL-DITS

Exam Name: ITIL 4 Leader: Digital & IT Strategy

Updated: Apr 25, 2024

Q&As: 30

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Practice These Free Questions and Answers to Pass the ITIL 4 Strategic Leader Exam

Questions 1

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio. Which is the BEST approach to ensure that suppliers and partners support these changes?

A. Technology replacement modernization

B. Uninterrupted delivery

C. Sourcing strategy

D. Organizational resilience

Show Answer
Questions 2

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

A. Deliver compulsory strategic awareness sessions regularly

B. Ensure there is one common communication channel for the strategy

C. Utilize metrics to ensure stall comply with the strategy

D. Tallor strategic communications to the stakeholders preferences

Show Answer
Questions 3

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

A. Market relevance

B. Omnichannel delivery

C. Customer analytics

D. Customer feedback

Show Answer
Questions 4

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

A. Organizational agility

B. Organizational resilience

C. Elimination of waste

D. Uninterrupted delivery

Show Answer
Questions 5

Which statement is CORRECT about risk management in digital organizations?

A. All the organization's slaveholders should contribute to risk assessment

B. All risk management efforts should focus on assets owned by the organization

C. All risk management should start by assessing the current state

D. All risks could cause harm to the organization if they are not managed

Show Answer

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