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GCP-GC-REP Exam Questions & Answers

Exam Code: GCP-GC-REP

Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics

Updated: Apr 24, 2024

Q&As: 35

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Practice These Free Questions and Answers to Pass the GCP-GC Exam

Questions 1

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

A. AHT

B. ASA

C. ACW

D. ATT

Show Answer
Questions 2

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

A. True

B. False

Show Answer
Questions 3

Which report calculates a Monthly Service Level?

A. Queue Metrics Report

B. Queue Wrap-up Summary Report

C. Queue Metrics Summary Report

D. Queue Metrics Interval Report

Show Answer
Questions 4

After the report gets deleted, you can download it from the archived list.

A. True

B. False

Show Answer
Questions 5

How many days does the report exist after you run it?

A. 60

B. 70

C. 80

D. 90

Show Answer

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