Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A. Whether to buy an application or build it

B. Should application development be outsourced

C. Who the vendor of the storage devices will be

D. Where the vendor of an application is located

Which of the following statements is CORRECT?

1.

The only phase of the Service Management Lifecycle where value can be measured is Service Operation

2.

All of the phases of the lifecycle are concerned with the value of IT services

A. Both of the above

B. Neither of the above

C. 2 only

D. 1 only

Which of the following is NOT the responsibility of the Service Catalogue Manager?

A. Ensuring that all operational services are recorded in the Service Catalogue

B. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio

C. Ensuring that information in the Service Catalogue is accurate

D. Ensuring that information within the Service Pipeline is accurate

Which of the following are types of communication you could expect the functions within Service Operation to perform?

1) Communication between Data Centre shifts

2) Communication related to changes

3) Performance reporting

4) Routine operational communication

A. 1 only

B. 2 and 3 only

C. 1, 2 and 4 only

D. All of the above

Which process is responsible for controlling, recording and reporting on the relationships relating to components of the IT infrastructure?

A. Service level management

B. Change management

C. Incident management

D. Service asset and configuration management