Exam Code: CMS7
Exam Name: ITIL V3 Foundation
Updated: Apr 12, 2024
Q&As: 370
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Which of the following statements is CORRECT?
1.
The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2.
All of the phases of the lifecycle are concerned with the value of IT services
A. Both of the above
B. Neither of the above
C. 2 only
D. 1 only
Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
C. Ensuring that information in the Service Catalogue is accurate
D. Ensuring that information within the Service Pipeline is accurate
What are the publications that provide guidance specific to industry sectors and organization types known as?
A. The Service Strategy and Service Transition books
B. The ITIL Complementary Guidance
C. The Service Support and Service Delivery books
D. Pocket Guides
Which of the following are types of communication you could expect the functions within Service Operation to perform?
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Which process is responsible for controlling, recording and reporting on the relationships relating to components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
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