Exam Code: CIS-SAM
Exam Name: Certified Implementation Specialist - Software Asset Management
Updated: Apr 24, 2024
Q&As: 114
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In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
A. Transition
B. Close
C. Create
D. Prepare
E. Initiate
F. All of the above
When are discovery models created?
A. They are manually created
B. They are automatically created during discovery
C. When SAM Plugin is enabled
D. They are automatically created during reconciliation
E. They are automatically created during normalization.
By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?
A. ServiceNow administrator
B. SAM manager
C. SAM user
D. SAM process owner
E. SAM developer
Which of the following describes Practical Management within the capability blueprint?
A. Improve management controls and drive immediate benefits.
B. Know what you have so you can manage it.
C. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.
D. Achieve best in-class.
Software Model Lifecycles can only be created for an external, publisher defined date.
A. True
B. False
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