Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A. descriptive

B. diagnostic

C. prescriptive

D. predictive

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. customer annual report and quarterly business reviews

B. sales account plan

C. detailed contract inventory

D. questions to validate the interpreted analytical data

E. support tickets reports and diagnostic information

What is a financial implication of churn?

A. loss of revenue

B. increased production

C. reduced product utilization

D. contract expansion

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

A. risk management

B. market growth

C. sustainability

D. cost efficiency

Which action should be taken when new company leadership is forcing a competitor's solution?

A. Recheck the value realized by the current solution.

B. Demonstrate how the current solution is a lower-cost solution than competitors.

C. Hold an executive briefing to evaluate risks of the proposed solution.

D. Tell the new leadership about the long-standing relationship between two companies.