Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (DTCSM)
Updated: Apr 20, 2024
Q&As: 161
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The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
A. risk management
B. credibility
C. business growth
D. cost efficiency
E. sustainability
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
A. sales proof of concept
B. late-stage adoption
C. early-stage adoption
D. solution renewal
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
A. descriptive
B. diagnostic
C. prescriptive
D. predictive
What is a financial implication of churn?
A. loss of revenue
B. increased production
C. reduced product utilization
D. contract expansion
Which action should be taken when new company leadership is forcing a competitor's solution?
A. Recheck the value realized by the current solution.
B. Demonstrate how the current solution is a lower-cost solution than competitors.
C. Hold an executive briefing to evaluate risks of the proposed solution.
D. Tell the new leadership about the long-standing relationship between two companies.
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