820-605 Exam Questions & Answers

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager (DTCSM)

Updated: Apr 20, 2024

Q&As: 161

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Practice These Free Questions and Answers to Pass the Cisco Customer Success Manager Specialist Exam

Questions 1

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. risk management

B. credibility

C. business growth

D. cost efficiency

E. sustainability

Show Answer
Questions 2

In which lifecycle stage would a lack of skilled resources be identified as a barrier?

A. sales proof of concept

B. late-stage adoption

C. early-stage adoption

D. solution renewal

Show Answer
Questions 3

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A. descriptive

B. diagnostic

C. prescriptive

D. predictive

Show Answer
Questions 4

What is a financial implication of churn?

A. loss of revenue

B. increased production

C. reduced product utilization

D. contract expansion

Show Answer
Questions 5

Which action should be taken when new company leadership is forcing a competitor's solution?

A. Recheck the value realized by the current solution.

B. Demonstrate how the current solution is a lower-cost solution than competitors.

C. Hold an executive briefing to evaluate risks of the proposed solution.

D. Tell the new leadership about the long-standing relationship between two companies.

Show Answer

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