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7492X Exam Questions & Answers

Exam Code: 7492X

Exam Name: Avaya Aura® Call Center Elite Support Exam

Updated: Apr 19, 2024

Q&As: 83

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Practice These Free Questions and Answers to Pass the ACSS-7492 Exam

Questions 1

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no. Which VDN would be used for BSR Available Agent Strategy?

A. VDN 6026

B. VDN 6025

C. VDN 6024

D. VDN 6023

Show Answer
Questions 2

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A. BSR Usage Allocation Enhancements

B. ISDN/SIP Network Call Redirection

C. VDN Return Destination

D. BSR Local Treatment for IP and ISDN

Show Answer
Questions 3

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR). Which command in the vector would invoke NCR when using LAI?

A. route-to number 9112920414 with cov y if unconditionally

B. route-to number 112920414 with cov n if unconditionally

C. route-to number r112920414 with cov n if unconditionally

D. route-to number *r112920414 with cov n if unconditionally

Show Answer
Questions 4

A customer reports that they received the message `Tserver Link Up'. What should you advise them to do?

A. Connect the Tserver to establish the link between the Tserver and the Communication Manager

B. Check that the Tserver details are correct and AES Server is running

C. Check the License Director configuration and ensure that the service is running

D. Nothing. This is just a message indicating the specified link is established

Show Answer
Questions 5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel

system.

Which three core server applications require manual configuration during the installation process? (Choose

three.)

A. Media Director

B. Call Routing Server

C. Interaction Data Server

D. Web Chat for IIS

E. Email Media Store

Show Answer

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