Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Updated: Apr 24, 2024
Q&As: 60
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Where is the administration of outbound campaigns and management of dialing lists performed?
A. Contact Center Multimedia Server
B. Avaya Aura® Contact Center
C. Avaya Proactive Outreach Manager
D. Avaya Aura® Media Server
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
A. CCT Console
B. CCT Trace Control
C. CCT Reference Client
D. CCT API
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
A. the Outbound Campaign Management Tool
B. the Outbound Message Handler
C. the Inbound Message Handler
D. the Rules Engine
During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
A. Agent Desktop Configuration, General Settings, Advanced Settings
B. Agent Desktop Configuration, General Settings
C. Agent Desktop Configuration, User Settings
D. Agent Desktop Configuration, Resources
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?
A. WC_
B. VI_
C. PO_
D. SM_
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