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6211 Exam Questions & Answers

Exam Code: 6211

Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam

Updated:

Q&As: 60

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Practice These Free Questions and Answers to Pass the Avaya Others Certifications Exam

Questions 1

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

A. CCT Console

B. CCT Trace Control

C. CCT Reference Client

D. CCT API

Show Answer
Questions 2

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

A. the Outbound Campaign Management Tool

B. the Outbound Message Handler

C. the Inbound Message Handler

D. the Rules Engine

Show Answer
Questions 3

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A. Enter the SIP address of the agent phoneset in the Voice URI field.

B. Select the "Enable CTI for this agent" option.

C. Select the "Create CCT agent" option.

D. Set the agent user type to "Supervisor/Agent".

Show Answer
Questions 4

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

A. WC_

B. VI_

C. PO_

D. SM_

Show Answer
Questions 5

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.

B. Open a web browser and browse to http:///CCTConsole, where is the name of the CCMS server.

C. On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

D. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Show Answer

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