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6201.1 Exam Questions & Answers

Exam Code: 6201.1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated:

Q&As: 55

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Practice These Free Questions and Answers to Pass the Avaya Aura Exam

Questions 1

Click the exhibit button A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation

Inthe example vector segment, what is represented by the Ein steps 2 and 3?

A. E is a standard vector code for evacuation

B. E has been administered as a Feature Access Code

C. Ehas a vector variable that is changed when an evacuation is required

D. E is assigned to a VDN that routes calls to an evacuation vector

Show Answer
Questions 2

Which program is a custom application on the CMS?

A. Avaya Visual Vectors Client

B. Avaya Supervisor

C. Alarm Origination Manager

D. High Availability Admin Sync

Show Answer
Questions 3

Far a sales campaign, the customer created a new VDN 4000 withthe names "Sales C". when running in Avaya CMS supervisor, it does notshow the VDN name, only the number.

Whatmust be done to see the name in the report?

A. Refer to the system parameter feature in the Communication manager and activate "Send names" in the reporting adjunct section.

B. In Avaya CMS Supervisor, refer to the User Permissions andassign read permissions to the user.

C. In Avaya CMS Supervisor, refer to theDictionaryand assignthe names to the new objects.

D. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

Show Answer
Questions 4

Which application or menu can be used for creating an ACD on CMS?

A. cms adm

B. cmssvc

C. CMS-Supervisor

D. CMS-Terminal

Show Answer
Questions 5

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Vector queuing priority

B. Service Objective

C. Predicted Wait Time

D. Reserve Agent

Show Answer

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