Which statement about the emergency change advisory board (ECAB) is CORRECT

A. The ECAB considers every high priority request for change (RFC)

B. Amongst the duties of the ECAB is the review of completed emergency changes

C. The ECAB will be used for emergency changes where there may not be time to call a full CAB

D. The ECAB will be chaired by the IT Director

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A. Service Design

B. Service Strategy

C. Service Operation

D. Continual Service Improvement

What is the BEST description of the CSI register?

A. It is a record of all authorized changes and their planned implementation dates

B. It is a record of proposed improvement opportunities and the benefits that will be achieved

C. It is a record of new services to be approved by a customer, including proposed implementation dates

D. It is a record of completed improvements and the relevant customer satisfaction metric

Which statement BEST describes the value of the service transition stage to the business?

A. It supports the creation of a catalogue of services?

B. It leads to gradual and continual improvement in service quality

C. It ensures the production of more successful service designs

D. It results in higher volumes of successful change

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

A. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)

B. Configuration baselines and versions are produced by SACM

C. SACM maintains an accurate and complete configuration management system (CMS)

D. All changes to Cis are authorized by SACM