Your customer was reviewing published answers in their knowledgebase.

They noticed that several of the answers had irrelevant answers listed in the "Answers others found

helpful" section of the answer detail page.

What step is required to eliminate the individual irrelevant answers?

A. Block the irrelevant answers from Learned Links.

B. Remove the related answers widget from the Customer Portal page.

C. Remove the irrelevant answers from manually related answers.

D. Delete the irrelevant answers from Sibling Answers.

Identify the three options available on the deployment manager screen in customer portal. (Choose three.)

A. Rollback

B. Stage

C. Develop

D. Production

E. Promote

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

A. File Menu/Links

B. Navigation Pane/Quick Search

C. File Menu/Options

D. Tools Menu/Quick Search

E. Configuration/Application Appearance

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?

A. 8

B. 1

C. 6

D. 3

E. 5

Your customer would like a report that details out the response and resolution times of all their agents.

Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)

A. Set the Response Time Variable to 1440 minutes in Variables.

B. Set the Response Time Variable to 5 minutes in Variables.

C. Add National Holidays to the system in Holidays.

D. Set the Resolution Time to 1440 minutes in Response Requirements.

E. Set the working hours Service Intervals in Response Requirements.

F. Edit the incident reports to include their Response Requirements.

G. Set the Response Time to 5 minutes in Response Requirements.

H. Select the Holidays Observed in Response Requirements.