1Z0-325 Exam Questions & Answers

Exam Code: 1Z0-325

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Updated: Mar 18, 2024

Q&As: 86

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Practice These Free Questions and Answers to Pass the Oracle Cloud Exam

Questions 1

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.

Select the two statements that would satisfy these requirements. (Choose two.)

A. Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.

B. Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

C. Use the product field to identify the services and the category field to identify the customer's incident type of help.

D. Use the product field to identify the services and the disposition field to identify the customer's incident type of help.

Show Answer
Questions 2

Identify the three options available on the deployment manager screen in customer portal. (Choose three.)

A. Rollback

B. Stage

C. Develop

D. Production

E. Promote

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Questions 3

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

A. File Menu/Links

B. Navigation Pane/Quick Search

C. File Menu/Options

D. Tools Menu/Quick Search

E. Configuration/Application Appearance

Show Answer
Questions 4

You are creating several new standard text entries and want to use variables in your standard text.

What is the difference between "Variable" and "$"?

A. $ allows the agent to enter a value and Variable is a fixed value.

B. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.

C. Variable is a fixed value and $ pulls in a dynamic value from the database.

D. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.

E. Variable pulls in a dynamic value from the database and $ is a fixed variable.

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Questions 5

Your customer would like a report that details out the response and resolution times of all their agents.

Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)

A. Set the Response Time Variable to 1440 minutes in Variables.

B. Set the Response Time Variable to 5 minutes in Variables.

C. Add National Holidays to the system in Holidays.

D. Set the Resolution Time to 1440 minutes in Response Requirements.

E. Set the working hours Service Intervals in Response Requirements.

F. Edit the incident reports to include their Response Requirements.

G. Set the Response Time to 5 minutes in Response Requirements.

H. Select the Holidays Observed in Response Requirements.

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