1Z0-219 Exam Questions & Answers

Exam Code: 1Z0-219

Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst

Updated: May 01, 2024

Q&As: 74

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Questions 1

What is used to capture relationships between Siebel database tables?

A. Index

B. User key

C. Primary key

D. Foreign key

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Questions 2

If a Call Center agent has the ability to invoke Assignment Manager, view a list of assignees generated, and then overrides or confirm the assignee in the list, which assignment manager mode are they using?

A. Dynamic assignment

B. Batch assignment

C. Just in time assignment

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Questions 3

Business analysts must be familiar with the navigation options available in the Siebel application In order to design and recommend the appropriate navigation configurations to meet customer requirements.

When your customer clicks the text In the status field in their Sales Opportunity list applet, they need to go to the Fulfillment view when the status Is "complete" or the Contact view when the status is "open.

A. Static drilldown

B. Dynamic drilldown

C. Applet toggle

D. Thread bar

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Questions 4

Which three statements about static picklists are true?

A. The values in a static picklist are typically displayed in a single column drop-down list.

B. The users can select only values that appear in the picklist.

C. The values displayed in a static picklist are maintained by an administrator.

D. The values displayed in a static picklist can be filtered dynamically based on the value in a parent picklist.

E. The values that users enter into the picklist column are available to other users.

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Questions 5

As business analyst, you may need to create responsibilities to allow users to access views within the Siebel application. Select two advantages of creating a single responsibility for each logical group of views.

A. Less administration is required over time as views are changed.

B. The users may have access to views that they do not need.

C. Managers and executives are assigned to fewer responsibilities.

D. Less duplication of views is found across responsibilities.

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