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1Z0-219 Exam Questions & Answers

Exam Code: 1Z0-219

Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst

Updated:

Q&As: 74

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Questions 1

What is used to capture relationships between Siebel database tables?

A. Index

B. User key

C. Primary key

D. Foreign key

Show Answer
Questions 2

If a Call Center agent has the ability to invoke Assignment Manager, view a list of assignees generated, and then overrides or confirm the assignee in the list, which assignment manager mode are they using?

A. Dynamic assignment

B. Batch assignment

C. Just in time assignment

Show Answer
Questions 3

Which two authentication methods use security adapters to authenticate against directory servers?

A. Web Single Sign-On (Web SSO)

B. LDAP authentication

C. Database authentication

D. ADSI authentication

Show Answer
Questions 4

When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data. What are the examples of master data? (choose two)

A. Literature

B. Products

C. Contacts

D. Accounts

Show Answer
Questions 5

As business analyst, you may need to create responsibilities to allow users to access views within the Siebel application. Select two advantages of creating a single responsibility for each logical group of views.

A. Less administration is required over time as views are changed.

B. The users may have access to views that they do not need.

C. Managers and executives are assigned to fewer responsibilities.

D. Less duplication of views is found across responsibilities.

Show Answer

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