Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.

Which reporting solution should the Consultant recommend?

A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.

B. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.

C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.

D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3

A. Custom indexes

B. Tiered data strategy

C. Record types

D. Division

E. Custom search

Access to opportunities at Cloud kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own. What are two actions a consultant can take to meet the requirement? Choose 2 answers

A. Set opportunity access on the role to View All opportunities associated with their accounts.

B. Set organization-wide defaults for opportunities to Private.

C. Set Territory Management to grant Read access to opportunities owned by others.

D. Set organization-wide defaults for opportunities to Public Read-Only.

What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

A. The primary currencyis automatically displayed in parentheses when using multi- currency.

B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.

C. When multi-currency is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.

D. The multi-currency enablement process is irreversible.

Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?

A. Use Compact Case Feed to hide entries

B. Case Feed Private Sharing to hide entries

C. Use case feed Filters to organize entries

D. Use Comments instead of Case Feed entries