Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.

Which reporting solution should the Consultant recommend?

A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.

B. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.

C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.

D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3

A. Custom indexes

B. Tiered data strategy

C. Record types

D. Division

E. Custom search

Cloud Kicks (CK) maintains products and price books on an external platform due to the high frequency of pricing changes to products. CK has a B2B license. Sales managers want to monitor pipeline by sales rep and territory, report on team

revenue to goal, and view order status Salesforce.

What are two actions the consultant should take to meet the requirements?

Choose 2 answers

A. Enable Optional Price Books for Orders.

B. Implement Opportunity Teams and Opportunity Splits

C. Use opportunities and enable Forecasts

D. Import products and price books from the external platform.

Sales manage travels frequently ?how to review pending approvals? Choose 2 answers:

A. Approvals by email

B. Enable mobile

C. Schedule and email dashboard results

D. Schedule and email report results

Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?

A. Use Compact Case Feed to hide entries

B. Case Feed Private Sharing to hide entries

C. Use case feed Filters to organize entries

D. Use Comments instead of Case Feed entries