What are the Performance Management responsibility key areas?

A. Monitor Resource Performance, Create Resource Performance Degradation Report, Track and Manage Resource Performance Resolution, Close Resource Performance Degradation Report and Report Resource Performance.

B. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track and Manage Resource Performance Resolution, Close Resource Performance Degradation Report and Report Resource Performance

C. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track and Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.

D. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track and Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.

In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A. Having an OLA with Care for spare part management.

B. Having an effective warehouse management system to support Hardware Services.

C. Locating spare parts in Service vehicles and at Network Locations.

D. Implementing a Spare Part Management process and tools in GDC.

What needs to be included in the cost base line at Gate 4?

A. All risk values captured during risk management workshops.

B. All costs related to risk mitigation plans.

C. All costs of risk management agreed between the sales account manager and service delivery responsible.

D. All costs related to risk contingency plans.

You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A. Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.

B. Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.

C. Have the project teams carrying out the upgrades in response to the corrective maintenance requests.

D. Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.

You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A. Configuration Management

B. OSS Management

C. Fault Management

D. Performance Management