Exam Code: PEGACPBA73V1
Exam Name: Certified Pega Business Architect (CPBA) 73V1
Updated: Apr 23, 2024
Q&As: 48
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An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?
A. Add the manager approval to an alternate stage in the case life cycle.
B. Configure a parallel process for each of the required approvals.
C. Add an optional process to each approval in the appropriate stage.
D. Configure a single cascading approval based on an authority matrix.
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose two.)
A. Set the goal to be the required response time based on policy and sent notifications to both parties.
B. Set the deadline to be the desired response time based on policy and sent notifications to both parties.
C. Set the deadline to be the required response time based on policy and sent notifications to both parties.
D. Set the goal to be the desired response time based on policy and sent notifications to both parties.
As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?
A. As part of the case configuration
B. As part of the stage configuration
C. As a separate process step
D. As an alternate stage
You configure a service level to adjust assignment urgency to 100 when the global interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?
A. Service level processing is halted until the assignment is completed.
B. Urgency value remains at 100, but other service level processing continues.
C. The user is notified that the maximum urgency has been reached.
D. Urgency value continues to increment as configured.
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.
A. Option A
B. Option B
C. Option C
D. Option D
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