A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls.

Which statement best describes how you would configure the supervisory assist function for all of the agents?

A. Define a dialed number for each agent team; create a routing script that uses the agent- to-agent node branch to another agent-to-agent node if the primary supervisor is not available.

B. Define a dialed number for each agent skill group; create a routing script that uses the agent-to-agent node.

C. Define a dialed number for each agent skill group; create a routing script that uses the agent-to-agent node; branch to another agent-to-agent node if the primary supervisor is not available.

D. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.

E. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.

In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?

A. The ICM routing script translation route to VRU node automatically detects the out-of- service condition and ignores the failed IP IVR.

B. The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.

C. The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.

D. The ICM Send to VRU node "consider if" is used to test the peripheral status.

In the Cisco Unified Contact Center Enterprise solution, what is the proper order of steps to create translation routes for the Cisco Unified IP IVR?

A. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard. Configure the Translation Routing Application in Cisco Unified IP IVR. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Associate CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points.

B. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Configure the Translation Routing Application in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points. Create Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard.

C. Configure the Translation Routing Application in Cisco Unified IP IVR. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Routing Wizard. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool.

D. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the ?Translation Route CTI route points. Configure the Translation Routing Application in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool.

Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?

A. instance name

B. peripheral ID

C. VRU connection port

D. heartbeat interval

In the Cisco Unified Contact Center Enterprise solution, agent reason and wrap up codes for a CTI OS deployment are configured in which of the following components?

A. Microsoft Windows registry of the agent's desktop computer

B. ICM Configuration Manager on the Admin Workstation

C. Microsoft Windows registry of the CTI OS Server

D. Cisco Desktop Administrator