A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

A. Install alternate open-source software in place of the applications with issues

B. Run both CPU and memory tests to ensure that all hardware functionality is normal

C. Check for any installed patches and roll them back one at a time until the issue is resolved

D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

A. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

A technician needs to ping a client's machine that the technician is working on, to ensure that the network card is functioning correctly. Which of the following IP addresses should be used?

A. 10.76.0.1

B. 127.0.0.1

C. 192.168.0.1

D. 255.255.255.0

The IT security group has configured a new server to be the secure gateway for all company Internet traffic and disabled the ability for users to communicate directly to the Internet. Which of the following MUST be configured on the user's workstations to restore users' ability to communicate to the Internet?

A. DHCP settings

B. Browser security settings

C. Proxy settings

D. NETBIOS network settings

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years.

Which of the following backup methods would BEST meet the requirements?

A. A daily, incremental backup that is saved to the corporate file server

B. An additional, secondary hard drive in a mirrored RAID configuration

C. A full backup of the data that is stored of site in cold storage

D. Weekly, differential backups that are stored in a cloud-hosting provider