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1Z0-1064-22 Exam Questions & Answers

Exam Code: 1Z0-1064-22

Exam Name: Oracle B2B Service 2022 Implementation Professional

Updated: Apr 30, 2024

Q&As: 75

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Practice These Free Questions and Answers to Pass the B2B Service Exam

Questions 1

Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR milestone

B. Create SR

C. Update SR assignee

D. Delete SR by SR number

E. Delete SR by SR title

Show Answer
Questions 2

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a ServiceRequest.

B. View and edit attachments to a Service Request.

C. Create a Service Request.

D. Delete a Service Request.

E. Add a message to a Service Request.

Show Answer
Questions 3

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.

Which threeoptions achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.

B. Make them available externally to customers via My Digital Customer Service (DCS).

C. Make them availableto employees and agents via My Knowledge.

D. Make them available internally to agents as part of the Service Request Knowledge Panel.

E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Show Answer
Questions 4

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.

What option could cause this problem?

A. The User Group selected for authoring articles has been set to `External".

B. The Base Locale for the articles has not been enabled in the correct language.

C. Users have not been given the "Knowledge Analyst" role.

D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Show Answer
Questions 5

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Add the Password Reset component to your DCS application.

B. Instruct users that they can only change their password by chatting with an agent.

C. Enablethe "Password Reset" option in the User Administration component.

D. Obtain the Change Password Link and add it to your DCS page.

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