In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?

Agent ACD linE. 4000 (DN)

Agent DID linE. 5000 (personal line)

Partition: Personal Allow personal calls

Partition: ACDDN Allow Cisco Unified Contact Center Enterprise calls only

A. Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN

B. Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal

C. Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal

D. Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal

Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A. Join Across Lines and Direct Transfer Across Lines

B. Swap and Cancel

C. Logical Partition

D. Call Park and Pickup

When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the

A. 722 codec, where is transcoding required in the solution?

B. When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

C. When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.

D. When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.

E. No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15-minute reporting model?

A. Agent_Interval

B. Agent_Skill_Group_Interval

C. Call_Type_SG_Interval

D. Dialer_Interval

E. Router_Interval

In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A. The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.

B. The CTI Desktop will show only the ACD line that the agent used to log in.

C. If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.

D. If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.