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SDM_2002001040 Exam Questions & Answers

Exam Code: SDM_2002001040

Exam Name: SDM Certification - CARE

Updated: Mar 25, 2024

Q&As: 121

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Practice These Free Questions and Answers to Pass the Nokia Certification Exam

Questions 1

What standard response times for trouble resolution and technical query should be proposed to a new customer?

A. Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.

B. Response times in other CTs in the same country.

C. Response times which are defined in the global Care Contract Template.

D. Customer requirements.

Show Answer
Questions 2

What is the Care Program Manager's role in up-selling?

A. To identify and promote additional services to the customer.

B. To sell Hardware Services and Software Services to the customer.

C. To get some additional Care services orders.

D. To make presentations about new NSN products to the customer.

Show Answer
Questions 3

What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

A. Installed Base value.

B. The internal NSN service delivery capability.

C. Customer Network topology.

D. Competitors' Service Level offering.

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Questions 4

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A. Care Program Manager.

B. SWS Manager.

C. HWS Manager.

D. CT Head.

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Questions 5

What is the purpose of the Monthly Resource Allocation meeting?

A. To provide resources to the CT.

B. To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.

C. To advise the Account Manager / CT Head of the resource requirements.

D. To tell the customer the number of engineers who will be available to support their network.

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