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QQ0-300 Exam Questions & Answers

Exam Code: QQ0-300

Exam Name: HDI qulilfied help desk manager(hdm)

Updated: Nov 25, 2024

Q&As: 116

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Practice These Free Questions and Answers to Pass the HDI World wide Certification Exam

Questions 1

What are three common problems when supporting global customers? (Choose three.)

A. Service expectations vary from country to country.

B. Global network downtime occurs frequently.

C. Problems are not communicated clearly.

D. Different technologies are found in different countries.

Show Answer
Questions 2

Which three statements about effective inter-departmental relationships are true? (Choose three.)

A. You treat people in your organization as if they were your customer.

B. Other departments are supported even when they make a mistake.

C. Information is shared among departments within your organization.

D. Management responsibilities are shared.

Show Answer
Questions 3

When an employee enters data into the Call Tracking System, for what is the employee ultimately responsible?

A. the quality of the data

B. the Average Speed of Answer

C. the resolution of the problem

D. the Abandonment Rate

Show Answer
Questions 4

What are two benefits of protecting and enhancing the image of the Help Desk? (Choose two.)

A. reduced resolution rates

B. improved employee morale

C. potential business growth

D. timely call avoidance

Show Answer
Questions 5

Which three statements regarding the Help Desk and customer perceptions are true? (Choose three.)

A. Mediocre service is generally acceptable if the customer likes you personally.

B. A bad interaction can initiate a customer's split-second decision never to do business with you again.

C. Mediocre service can cause a customer gradually to want to do business somewhere else.

D. A positive interaction can initiate a customer's split-second decision to continue doing business with you.

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