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ITIL-F Exam Questions & Answers

Exam Code: ITIL-F

Exam Name: ITIL Foundation

Updated: Apr 09, 2024

Q&As: 324

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Practice These Free Questions and Answers to Pass the Exin Certification Exam

Questions 1

Which is the correct definition of a customer facing service?

A. One which directly supports the business processes of customers

B. A service that cannot be allowed to fail

C. One which is not covered by a service level agreement

D. A service not directly used by the business

Show Answer
Questions 2

What are customers of IT services who work in the same organization as the service provider known as?

A. Strategic customers

B. External customers

C. Valued customers

D. Internal customers

Show Answer
Questions 3

What should a service always deliver to customers?

A. Applications

B. Infrastructure

C. Value

D. Resources

Show Answer
Questions 4

Which of the following are objectives of service level management?

1: Defining, documenting and agreeing the level of IT services to be provided

2: Monitoring, measuring and reporting the actual level of services provided

3: Monitoring and improving customer satisfaction

4:

Identifying possible future markets that the service provider could operate in

A.

1, 2 and 3 only

B.

1 and 2 only

C.

1, 2 and 4 only

D.

All of the above

Show Answer
Questions 5

Where should all master copies of controlled software and documentation be stored?

A. In the definitive software library

B. In the definitive media library

C. In the definitive security library

D. In the definitive production library

Show Answer

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