A title company wishes to scope out its residential mortgage packaging business process. All of the mortgage packets are internally received at a central office. How should a consultant next proceed in the identification phase?

A. Locate key stakeholder groups and observe the workflow in action

B. Conduct focus groups with members of each department

C. Develop a detailed process workflow and refer back to all the participating decision makers

D. Conduct an electronic survey to all the customers employees documenting the responses in a project database

Which of the following would be the BEST way to obtain customer commitment for a document imaging project?

A. Executive briefing with only senior management

B. Onsite demonstration with customers documents

C. A series of white papers on the solution

D. Onsite demonstration with the consultants prepared documents

A client wants to capture images of documents in a warehouse at the point of shipping. The application

must facilitate the scanning of the documents in a completely automated manner (hands-free after

placing images on scanner). Which of the following technologies should be employed to facilitate this?

A. OCR, ADF, and XML

B. Barcodes, ADF, and DDE

C. Screen Scraping, XML, and Barcodes

D. Scanner Polling (API), Barcodes, and ADF

The Accounts Payable (AP) department is using Multi-functional Devices (MFD) to scan invoices and OCR to automate data entry. They are also imprinting a bar code on the invoices. After scanning, they file the invoices away in boxes by month. What can be concluded from this information?

A. A records storage management process is in place.

B. Bar codes are used to track retention.

C. Retention is being managed.

D. An imaging pilot project is in place.

Certkiller needs an EDM solution for their invoice. Which of the following should be considered first when Certkiller 's requirements are assessed?

A. Retention period for invoices.

B. Peak volume of invoice processing

C. The quantity of invoices they process

D. Document source of invoices such as paper or electronic