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BH0-012 Exam Questions & Answers

Exam Code: BH0-012

Exam Name: The Foundation? ITIL (2012 Onwards)

Updated: Apr 16, 2024

Q&As: 99

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Practice These Free Questions and Answers to Pass the ISEB Certification Exam

Questions 1

Which one of the following does service metrics measure?

A. Functions

B. Maturity and cost

C. The end-to-end service

D. Infrastructure availability

Show Answer
Questions 2

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The Deming cycle

B. The continual service improvement approach

C. The seven-step improvement process

D. The service lifecycle

Show Answer
Questions 3

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A. Service level agreements (SLAs)

B. Third-party contracts

C. The service portfolio

D. Operational level agreements (OLAs)

Show Answer
Questions 4

Which process is responsible for managing relationships with vendors?

A. Change management

B. Service portfolio management

C. Supplier management

D. Continual service improvement

Show Answer
Questions 5

When can a known error record be raised?

1.

At any time it would be useful to do so

2.

After a workaround has been found

A. 2 only

B. 1 only

C. Neither of the above

D. Both of the above

Show Answer

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