78950X Exam Questions & Answers

Exam Code: 78950X

Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam

Updated: Apr 10, 2024

Q&As: 65

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Practice These Free Questions and Answers to Pass the ACSS - 7895 Exam

Questions 1

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. Skillsets are only used for reporting purposes.

B. A skillset is a group of activity codes used for reporting purposes.

C. A skillset is group of agents whose skills are similar.

D. Skillsets are referenced in both application flows and scripts.

Show Answer
Questions 2

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com. When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A. Verify SIP trunks are available for the ACCS integration.

B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C. Administer the ACCS system SIP Domain to match the IP Office.

D. Change the IP Office SIP Domain to match the ACCS system.

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Questions 3

Which statement is true about the Avaya GREP tool?

A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

B. It should only be used on an active system to capture real-time events.

C. It is only used to report on SIP related messages during low traffic periods.

D. It is only used during the installation phase and should not be used on an active server.

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Questions 4

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Retrieving email messages from the corporate email server

B. Saving email attachments to the appropriate folder

C. Applying the rules engine to determine what skillset to queue the contact to

D. Logging into the corporate email server and sending the auto-reply

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Questions 5

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A. The signed certificate needs in .pern format then imported into IP Office.

B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C. Use CA server Public or Private to generate the signed certificate.

D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E. CA server used to generate the signed certificate must be an SMGR based Private CA.

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